1. Introduction

Welcome to Pluto Bloom. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service, which include our Privacy Policy and Refund Policy. These terms govern your use of Pluto Bloom’s digital content, tools, and subscriptions.

Legal Note:
Pluto Bloom is a wellness project and digital platform operated by Mauricio Salas Fuentes, an independent entrepreneur based in Funza, Cundinamarca, Colombia (ID: 1013099733).
Pluto Bloom is currently in the process of being formally registered as an LLC in the United States.

2. Terms of Use

2.1 Eligibility

Our services are available to users aged 13 and above. By using Pluto Bloom, you affirm that you are of legal age in your country or have parental consent to access our content.

2.2 Use of Content

All content delivered through Pluto Bloom (including journals, meditations, audio files, reports, and personalized materials) is intended for individual use only.
However, Pluto Bloom encourages sharing our content with others in the spirit of wellness and accessibility, provided that the content is not modified, resold, or used for commercial purposes.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account and login information. Pluto Bloom is not liable for unauthorized access resulting from your failure to secure your credentials.

2.4 Prohibited Conduct

You agree not to:

• Copy, reproduce, modify, or resell Pluto Bloom content for commercial gain.

• Violate any applicable laws while using our services.

• Misrepresent your identity or provide false information.

3. Privacy Policy

We value your privacy and are committed to protecting your data.

3.1 Information We Collect

We collect personal and wellness-related information, including but not limited to:

• Full name

• Email address

• Phone number

• Country of residence

• Responses to personalized questionnaires and surveys

• Emotional and mental wellness progress reports

• Usage tracking data

Personal Data:
Information that can identify you directly or indirectly, such as your name, email, and questionnaire responses.

Sensitive Data:
Information related to your emotional, mental, or well-being status, considered sensitive and protected with enhanced security measures.

3.2 How We Collect Information

We collect data directly through our website, and through secure third-party services including Typeform and Tally, which adhere to international data protection standards.

3.3 How We Use Your Information

Your data is used exclusively to:

• Deliver personalized content, recommendations, and daily sessions.

• Track your progress and wellness improvements.

• Improve the overall quality and effectiveness of our services.

We will never sell, rent, or disclose your personal data to third parties for commercial purposes.

All sensitive wellness data is securely stored and processed within Pluto Bloom’s systems, with strong security controls.

3.4 Data Sharing and Processing by Third Parties

We rely on trusted third-party services to process and store your data securely, including:

• Google Cloud Platform (GCP) (hosting and data storage).

• Microsoft Azure (infrastructure and backup services).

• Google Analytics (anonymous usage statistics).

• Paddle or equivalent (secure payment processing).

All third-party providers act as Data Processors under Data Processing Agreements (DPAs) to ensure compliance with GDPR, CCPA, Habeas Data, and similar regulations.

3.5 International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside your country of residence, including the United States and Colombia.
We implement Standard Contractual Clauses (SCCs) and other legal mechanisms to ensure that your data remains protected across borders.

3.6 Data Security Measures

We apply technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmissions.

• Data encryption at rest.

• Restricted access to authorized personnel only.

• Regular system monitoring and vulnerability assessments.

• Secure backup management on trusted cloud servers.

Despite these efforts, no system is 100% immune from risk. By using Pluto Bloom, you acknowledge and accept these security limitations.

3.7 Consent to Contact

By providing us with your email address, phone number, or other contact details, you consent to Pluto Bloom contacting you for purposes related to:

• Your subscription or trial.

• Personalized guidance and feedback.

• Updates about new content or platform improvements.

You may opt out of communications at any time via the links provided or by contacting us directly.

3.8 Consent to Data Processing for Personalized Training

By completing any form, questionnaire, survey, or providing any information through Pluto Bloom, you expressly consent to the collection, processing, and use of your data for the exclusive purpose of creating and adapting your personalized wellness training and experience.

This consent is recorded through an explicit checkbox at the beginning of the first questionnaire.
We securely store:

• The date of consent.

• The version of the Terms and Privacy Policy accepted at the time of consent.

You may withdraw your consent at any time by contacting plutobloom.ai@gmail.com.

3.9 Consent to Use of Anonymized Data for Research

Separately, users may consent (through an optional checkbox) to allow Pluto Bloom to use their anonymized data for purposes such as:

• Internal research.

• Statistical analysis.

• Development of new training models and wellness programs.

Participation in anonymized research is optional and does not affect access to Pluto Bloom’s services.

3.10 Data Retention Policy

We retain your personal data while your subscription or account is active and for up to 12 months following inactivity or account closure.
Thereafter, your data will be anonymized and may be used exclusively for internal research, analysis, or service improvement.

You may request earlier deletion of your personal data at any time.

3.11 Your Rights

Depending on your jurisdiction, you have rights regarding your personal data, including:

• Right to access your data.

• Right to correct inaccuracies.

• Right to request deletion ("right to be forgotten").

• Right to restrict or object to certain processing.

• Right to data portability.

• Right to withdraw consent.

To exercise any of these rights, email us at plutobloom.ai@gmail.com.

4. Refund Policy

Pluto Bloom does not offer refunds under any circumstances.
If you cancel your subscription, you will retain access for the remainder of your paid period, after which you will not be charged again.
We do not provide partial refunds or prorated reimbursements.
If a free trial is offered, your subscription will begin automatically after the trial unless canceled before its expiration.

5. Legal Disclaimer

Pluto Bloom offers mindfulness and neuroscience-based content intended for personal development and emotional support.
We do not provide clinical therapy, medical advice, or health treatments.

By using our services, you acknowledge and accept that:

• You are responsible for your own mental and emotional well-being.

• Pluto Bloom makes no guarantees of specific outcomes.

• You release Pluto Bloom and Mauricio Salas Fuentes from any direct or indirect liabilities resulting from your use of the platform.

6. Changes to the Terms

We reserve the right to update these Terms and Policies at any time.
Continued use of Pluto Bloom after changes constitutes acceptance of the revised terms.
We encourage users to periodically review this document.

7. Contact

If you have any questions or concerns regarding these Terms, our Privacy Policy, or your personal data, you may contact us at:

📧 Email: plutobloom.ai@gmail.com
📍 Location: Funza, Cundinamarca – Colombia
👤 Legal Operator: Mauricio Salas Fuentes (ID: 1013099733)